Shipping policy

ZZ Diesel uses UPS, Fed Ex or USPS when shipping items considered non truck freight. All items ordered before 2:00 PM EST are typically shipped out within 1-2 business days, as long as the product is not on back-order.

ZZ Diesel does NOT ship to international or PO Box addresses. Should you purchase an item from ZZ Diesel using an international or PO Box address, ZZ Diesel reserves the right to cancel and fully refund your order.

Programmers purchased from ZZ Diesel may require a signature confirmation and any purchases over $500.00 may also require a signature confirmation. Upon delivery, if no one is available to sign for the product, UPS, Fed Ex or USPS may attempt to deliver the product another day OR hold it at a local hub for customer pickup.

ZZ Diesel will NOT be held responsible for any packages that are damaged from shipping. Packages should be inspected for damage at the time of delivery. If you receive a damaged package, ZZ Diesel will open a damage claim with UPS, Fed Ex or USPS and will refund or replace your product once the claim has been complete.

To get your products to you as soon as possible ZZ Diesel ships products from multiple warehouse across the country. The shipment will come from the nearest warehouse which the product is in stock. **REMINDER** your products may come in various shipments and may arrive at separate times.

Lost Package Policy

If your package is lost in shipping, we will send a replacement for the item only. If you would prefer a refund, you must wait until the shipping provider completes their investigation and recognizes the package was misdelivered or lost. This is sometimes a lengthy process, but no refunds will be given until that is completed.